Refund Policy

Last updated: 22 March 2026

1. Overview

This Refund Policy applies to all subscription services provided by Recuvery Ltd.

Recuvery provides software services on a subscription basis. By subscribing to our Service, you agree to this Refund Policy.

2. Subscription Fees

All subscription fees are billed in advance on a recurring basis (monthly or annually), depending on the selected plan

3. Refund Eligibility

Subscription fees are generally non-refundable.

However, refunds may be issued at Recuvery’s reasonable discretion in the following circumstances:

• Duplicate payments
• Billing errors
• Unauthorised transactions (subject to verification)

4. Free Trials

If a free trial is offered, you will not be charged until the trial period ends.

To avoid charges, you must cancel your subscription before the end of the trial period.

5. Cancellation

You may cancel your subscription at any time.

• Cancellation will take effect at the end of the current billing cycle
• No further charges will be applied after cancellation
• No refunds will be issued for unused portions of the billing period

6. Exceptional Circumstances

Refund requests outside the above conditions may be considered on a case-by-case basis at Recuvery’s sole discretion.

7. Statutory Rights

Nothing in this policy affects your statutory rights under applicable law.

8. Contact

For refund-related queries, please contact:

📧 support@recuveryapp.co.uk